Telus Optik TV Hard reset procedure
Since I switched to Optik TV a few months ago, I have had one glitch with the PVR that required a hard reset (which formats the hard drive). I’m posting the steps here in order to start building a repository of user documentation for Telus’ Optik TV platform.
1) Pull your set-top-box out so that you can see the connections on the back of it.
2) Unplug the power (small black round connection) so that all of the lights on the set-top-box go off.
3) In about 5 seconds, reconnect the power.
4) On the front of the set-top-box, press and hold down the OK button as well as the down arrow button at the same time. When you see the “LINK”, “HD”, “RECORD” lights on the front of the set-top-box blink rapidly, then you can release the two buttons.
5) If done properly, on your TV screen you should see a grey single gear.After a couple of moments, the screen should advance to display 2 gears and a loading bar near the bottom of the screen. This indicates that your set-top-box is re-downloading the software necessary to perform the reboot. This stage will take quite a while to complete (approximately 30 minutes). Once that is done, you should see a screen with 3 dots which means the software is installed and your set-top-box is finalizing the settings and initializing.
Once complete, you will have a factory default configuration on your Optik TV set top PVR. Any recorded programs will be erased. The nice part of the Optik TV platform is that you will retain your PVR timers and series timers, and if you have configured remote recording control from the iPhone or website, it will still work.
i get an red X on my screen after i reset do you know how to fix that?
Thanks, Jay
I’ve never seen the red X before. Have you tried power cycling the PVR?
power cycling…? All i did was a hard reset by holding down the Ok and down Buttons It seemed to work then 20 mins later there is a red X in the middle of my screen…?
The red X might mean that something else may be wrong with you box, did you try calling TELUS?
Since I have signed up I have had nothing but problems with not just the Optic TV but the internet and telephone.
Telus sucks BIG TIME! I am paying for a service that has caused myself and daughter more wasted time and frustration then enjoyment.
I followed these steps but I do not see the blinking…
PVR was stuck on an initializing screen. Worked afterwards. Good stuff!
Worked really well!. Thanks a lot.
I’m happy to see that things seem work out (somehow ?). The same thing as described above seemed to have happened (still waiting for the re-init and reboot). Now I can understand why telus gave us a *free* package for a year when we moved in… The builder had some sort of deal happening with telus where they promoted their optik stuff in the model home, the builder got their new homes all wired up and the buyer got this *too-good-to-be-true* free tv/phone/internet for a year (which does end up costing -> surprise surprise!
). Personally, I think this *pull-the-wire-touch-your-toes-and-sing-Ave-Maria* stuff to get the receiver to actually receive & display is pretty lame… My only worth while workaround is to flush them (free ixs still way too much for this crap).